We know that your time is valuable and your success if our primary focus. With that in mind we are making some exciting changes to how we provide you with support to ensure that as your business grows, and as Clearstone grows, we can continue to support your success to the highest standards! To that end, effective immediately, we have restructured our organization to provide you with a Client Success TEAM that will be there to support your account. Going forward, rather than a single account manager to reach out to you will have a TEAM that will be reviewing any/all request you send to make sure you are getting what you need both quickly and efficiently.
Here are the key benefits in this change for YOU:
- Account Managers will be MORE available to meet and focus with you on your strategy and ROI on your advertising.
- Client Success Coordinators will be available to quickly and efficiently handle every day requests for information about your account or updates such as changes to an address, phone number, Clearstone360, etc.
- We will also continue to be available to assist you with training on your CRM, call handling, managing your FB page and ad accounts and much more!
Plus, you'll still only have ONE email, ONE phone number and ONE link for scheduling!
- This email, clientsuccess@clearstone.co, will be your SINGLE avenue for communicating with us anything you may need... questions, support, etc.
- You can schedule a meeting at any time with a Client Success Team member based on your needs by visiting https://calendly.com/clearstone-client-success. Out of respect for your time, please be sure to read carefully which is the best meeting for your needs so we make the best use of your time and avoid a need to reschedule!
- Call or text your Client Success Team at (904) 712-4757
We are excited to bring you these new changes to further support your business and growth. We value our partnership and appreciate your ongoing business. If you should have any questions please let us know!